What is the turnaround time for my order?
Non-personalized orders generally ship within 1-2 days. Personalized order can take 7-10 days to ship once your proof is approved. Personalized products are custom-created once you place your order, so we encourage you to plan ahead, especially around the holidays.
Shipping will add 1-5 days to your order’s turnaround time, and will depend on your shipping method and the distance from our studio, located in the New York City. Please consider using a faster shipping method if your order is time sensitive or call us to inquire about our current turnaround time.
What shipping methods do you use?
We ship all orders by default thru the US Post Office. UPS and FedEx are available for an additional fee. Orders under $15 do not include tracking unless a shipping upgrade is purchase with the order. Please note that the post office does not guarantee transit times and any delivery estimate provided is their average transit time.
Will sales tax apply to my order?
We are not required to collect sales tax on any orders outside of the state of New York. Sales tax will be added to all orders shipping to New York addresses.
What is your return policy?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.
Non-personalized orders can be returned or exchange for any reason within 15 days of receipt, at the customer’s expense, for a full refund of the item’s cost. Shipping will not be refunded. The refund will be processed to your original payment method after we have received the returned stationery. To start a return, contact us at firstname.lastname@example.org and we'll help you with the process.
Sorry, we cannot accept returns on custom and personalized orders once your proof is approved for printing.
Are your cards environmentally friendly?
We try our best to minimize our impact on the environment. Our paper comes from responsible FSC certified and sustainable sources. Our local printer uses soy ink, wind energy and responsible recycling methods qualifying them for the EPA'S Green Power Leadership Club.
Do you run sales?
Yes we do! In addition to our sale page, we offer site wide discounts several times a year. Sign up for "News + Offers" to receive our sale notifications.